Help when
you need it.

Your first project

1. Start Civzu with its launcher. Help or Ctrl+K opens the workflow center, which finds every tool by name.
2. On the project hub choose Create a saved sample… to explore a separate synthetic project, or File > New project… for your own .civilproj file.
3. Open Import, browse to a survey CSV with the header id,easting,northing,elevation,description in local metres, then Inspect CSV, Stage rows and Commit points. A practice file is at forge-practice-site.csv.
4. View > 2D terrain (live), then Edit / build terrain….

Saving, undo and backups

There is no separate Save command: every committed action is written to the project file straight away. Previews, drafts and unsaved dialog input are not saved, and there is no autosave. Edit > Undo edit and Redo edit step through project history. Before large edits use File > Create verified backup…; restore with File > Inspect / restore backup…, which always writes a new file. When an input changes, results built from it are marked stale; rebuild them before export.

Coordinates

Project geometry is stored in local engineering metres. Declare a world reference in View > Project coordinate reference…: preview, then save the reviewed reference. Heights are never shifted to another datum implicitly.

Licence and sign-in

Opening, reading, backing up and recovering projects never needs a licence. Licensed operations use a signed offline lease that works until the expiry shown in File > Licence manager…; there is no extra grace period. To renew, connect and press Renew lease. If the clock was wrong, correct it and renew. If a device was released or lost, use Manage devices and activate again. To sign in again, choose Account, then Sign in to Civzu and finish in your browser. Never delete licence files to reset them.

Send a support report

Support needs facts, not your project. From your installation kit run Export-CivilForge-Support.cmd, or CivilForge.Setup.exe support --output C:\Reports\civilforge-support.zip --confirm. The ZIP holds only fixed diagnostic codes, versions, hashes and sizes: no projects, coordinates, usernames, paths or credentials, and nothing is uploaded. For AI agent issues use Debug in the left rail and Copy debug report. Review both before sending them to admin@civzu.com. We will never ask for a password.

Bug report template

Summary:
Version (CivilForge.Setup status) and Windows version:
Licence status code:
Steps (from a new or sample project if possible):
Expected:
What happened (exact message and code):
Reproduces with a sample project? yes / no / not tried
Attached: support ZIP / debug report (no customer data without written permission)

More

Early access opens by invitation: reserve your seat. For the full user guides, the diagnostic code table or the operator runbook, write to admin@civzu.com.